Last updated: 22 June 2026

This Privacy Policy is issued by us, i.e., the company Artevio s.r.o., ID No. 042 33 271, with registered office at Cejl 29/76, 602 00 Brno, Czechia, registered in the Commercial Register kept by the Regional Court in Brno under File No. C 88909, telephone +420 731 115 117, e-mail care@wpcare.ai. We operate the website https://wpcare.ai and the Website.Care platform, including its automated assistants (the “Agents”). This Privacy Policy expands on Section 13 of our Terms of Service and explains how we handle personal data, including the data of the Google accounts that You connect and the data our Agents process when they act on Your behalf. Where the Customer is a natural person, or a contact natural person of a legal entity, we act as the controller of the personal data described in sections 2 and 3. When we handle data inside the accounts and Websites that You connect to the platform, including Your Google account data, we act on Your instructions as a processor, and You remain the controller of that data.

We process Your first and last name, or the first and last name of the person representing You, Your delivery or billing address, Your e-mail and telephone contact, and Your username and password. If You log in to our ticket system, or communicate with us through our chat or chatbot, we also process the IP address from which the request originates, the browser type and version, the time and URL of the request, and the contact details above, in order to protect Your security and to verify that the request comes from an authorised user.

We process the data in section 2 in order to conclude and perform the Contract and to communicate with You in connection with it, and, on the basis of our legitimate interest, to send You informational and marketing messages and to maintain our customer database.

We help You manage WordPress websites, and we let our Agents carry out tasks that You ask them to perform, such as preparing reports and analyses from Your marketing data and performing actions in Your Google Workspace. Our Agents act only when You instruct them to. When You connect a Google account, You grant us specific authorisation scopes, and we access the data covered by those scopes only in order to provide the features that You use:

4.1 account identity (e-mail and basic profile), which we use to identify the Google account that You have connected;

4.2 Google Analytics, Search Console, Google Ads, Business Profile, Tag Manager and YouTube, which we use to read Your marketing and analytics data for reports and analyses and, where You instruct an Agent to do so, to apply changes that You approve;

4.3 Gmail, which our Agents use to search and read Your messages, to organise the mailbox, for example by applying labels, saving drafts and archiving, and to send replies, in each case only when You ask;

4.4 Google Drive, Docs, Sheets and Slides, which our Agents use to find, read, create and edit Your files when You ask;

4.5 Google Calendar, which our Agents use to read Your calendar and to create or edit events when You ask.

You may disconnect any Google account at any time, and You may revoke our access at https://myaccount.google.com/permissions.

Our use of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements. We use Google user data only to provide and improve the features that You request within the platform. We do not use data obtained through the Gmail or Google Drive scopes, or through any other restricted scope, to develop, train or improve generalised or foundation artificial intelligence or machine-learning models. Where a feature that You invoke sends Your content to an artificial intelligence model in order to produce a result, that processing takes place under contractual terms that prohibit the provider from training its models on Your content and that do not retain Your content beyond what is needed to return the result. We do not sell Google user data, and we do not transfer it to third parties except where this is necessary to provide a feature that You have requested, to protect security, or to comply with the law. We do not permit our staff to read Your Google user data, except with Your consent, where it is necessary for security or to comply with the law, or in an aggregated or anonymised form for our internal operations.

We share personal data only with the service providers that help us operate the platform, and only to the extent necessary for the purposes described above. These recipients include Google LLC, in respect of the Google APIs that You connect; the providers of the artificial intelligence models that we use, under the no-training and no-retention terms described in section 5; and the providers of the infrastructure on which we run the platform. Our hosting servers are located in the European Union. We may transfer some of the personal data we process to third countries in the future, and, in the case of the data stored on the Websites we manage for You, we will do so only with Your explicit consent, with the sole exception of encrypted backups, which we may store worldwide in encrypted form to maintain redundancy.

We process the data in section 2 for as long as necessary, until the purposes for which we process it have passed. We keep Google user data only for as long as we need it to provide the relevant feature, and we then delete it. We delete the access tokens for a connected account when You disconnect that account.

We process personal data in electronic form by automated means and, where applicable, in physical form by manual means. We maintain appropriate technical and organisational measures to secure personal data and to minimise the risk of unauthorised access, loss, unauthorised transfer, processing or misuse.

When we provide website management services, we access Your Websites and the databases in which data about You and Your Website visitors may be stored. In this context we act as a processor and You remain the controller. We process such data solely for the purposes and to the extent necessary to perform the Contract and in accordance with Your instructions; we maintain appropriate technical and organisational measures to protect it; we provide prompt assistance, at Your request, in exercising data subjects’ rights; we inform You without undue delay if a supervisory authority opens an investigation concerning this processing; and we inform You without undue delay, with the relevant details, of any security incident affecting this data. The data is hosted on servers located in the European Union, or in another country specified in Your Order.

You have the right to access the personal data we process about You, to have it rectified or erased, to restrict or object to its processing, and to receive it in a portable form, and You may withdraw Your consent at any time. You also have the right to lodge a complaint about our processing with the competent supervisory authority. To exercise any of these rights, please contact us at care@wpcare.ai.

This Privacy Policy, and any dispute arising out of or in connection with it, is governed by Czech law, and the courts of Brno, Czechia have jurisdiction, consistent with our Terms of Service.

We may change this Privacy Policy from time to time. We will publish any change on this page and update the date stated above.